Privacy Policy
Who we are
Aureate builds custom business integrations and automation. Aureate, Melbourne, Australia. Privacy enquiries: use our contact form. This policy describes how we handle personal information in connection with this website and enquiries.
Information we collect
When you contact us, we collect your name, email address, optional business name and message. Our server may process technical information such as IP addresses and request metadata for security and operation. We do not ask for passwords, payment details or sensitive customer data in this form.
How we use information
We use enquiry information to respond, understand your requirements, prepare proposals and maintain related business records. We also use limited technical information to prevent misuse and keep the site working. We do not use an enquiry as permission to send marketing emails.
Legal grounds
Optional analytics require a separate choice on this website.
Storage and security
Enquiries are stored in a private inbox on our server outside the publicly served website files. Access should be limited to authorised staff. We use appropriate technical and organisational safeguards; no system can guarantee absolute security.
Sharing and overseas processing
We may use service providers for hosting and, when configured, email delivery. We may disclose information where required by law. We do not sell enquiry information.
Retention
We keep information only as long as necessary for its purpose and applicable record-keeping obligations.
Your choices and rights
You can request access to or correction of your information and ask about deletion or other rights available under applicable law. We may need to verify your identity and retain information where legally required. Use our contact form for privacy requests.
Children
This website is intended for business users. We do not knowingly seek personal information from children. Contact us if you believe a child has provided information so we can review and remove it where appropriate.
Complaints and changes
Contact our privacy contact first if you have a concern. If the Australian Privacy Act applies, you may raise an unresolved privacy complaint with the Office of the Australian Information Commissioner (OAIC). We may update this policy as practices change and will show the effective date below.